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General Questions:

Who is Lola Pink?

Lola Pink is a modern fabric shop located in Lafayette, Louisiana. Lola Pink is owned by a mother-daughter team consisting of Janet, the Mom, and Jennifer, the daughter. We have a serious love for fabric and making cute things. Mom has been sewing since she was young while I only caught the bug a few years ago. What took me so long?!

Contact us if you have any questions. If you are in the Lafayette area, we'd love for you to stop by the shop!

What happened to Above All Fabric?

In November 2011, Melanie decided to sell Above All Fabric. We contacted Melanie and were able to purchase her site. It just so happened, we were getting ready to upgrade our original Lola Pink site so the timing couldn't have been more perfect. Melanie is not gone for good; you can still find her sewing and blogging at melaniedramatic.com.

Do you have a brick-and-mortar location?

Yes we do! We are located at 121 Arnould Blvd. in Lafayette, Louisiana. We are right off Johnston Street in the On The Boulevard shopping center with the likes of Jason's Deli, Brother's, and Caroline & Co. Need a map? Click here!

What is the minimum amount I can order?

Minimums on all new arrival fabrics are 1/4 yard (0.25) after that you may order 1/4 yard increments. The exception to this rule is Sale fabrics, there is a 1/2 yard minimum when purchasing these fabrics but still a 1/4yard increment.

Can I buy fat quarters?

Yes you can! Soon we will have fat quarter bundles of all your favorite collections plus custom bundles designed by us or our friends. Until then, make your own fat quarter bundle by going to our Precuts & Fat Quarters page.

How do I know if my order went through?>

You will receive a confirmation email. Depending on your server, emails not in your address book can be blocked as spam. Be sure to add sales@lolapinkfabrics.com to your address book to ensure communication can be received.

I just placed an order and I want to add something. What should I do?

Go ahead and place another order. Put a message COMBINE WITH ORDER XXX. I
will refund any shipping overages that you were charged.

I ordered something yesterday and it went on sale today. Is there anything I can do?

Yes! I hate it when that happens to me! If something you ordered with-in the last 7 days
goes on sale, email me! I will issue you a gift certificate for the price difference! The difference must be at least one dollar ($1) for the system to accept it.

 

Shipping:

I just placed an order. How soon before it ships?

All orders ship within 3 days unless otherwise specified but generally quicker. Most orders ship same day or next day if at all possible. We will contact you if there are any delays.

I paid with an e-check. Can you go ahead and ship my order?

Orders paid with an e-check will not ship until the e-check clears Paypal. We will contact you if there are any issues.

Do you ship internationally?

Yes, we do! Shipping charges can be found here. It is your responsiblity to pay any customs or taxes due.

Can you mark my order as a "gift" or lower the amount declared?

I'm afraid not. It is our policy to fill out all customs forms honestly. Order will be checked as Merchandise and the amount you paid will be the amount declared. We cannot mark the order as a gift or lower the amount declared.

My package hasn't arrived yet. What can I do?

Lost packages are very rare. We will do our best to track down your package; however International orders shipped 1st Class or in Flat Rate Envelopes cannot be tracked. Please keep in mind that International orders can take weeks to be delivered. Lost package claims cannot be filed until at least 8 weeks after shipping.

Downloadable Patterns:

What format are the patterns in?

All patterns are in PDF format. You will need Adobe Reader to open the files. You can download it free here. One designer uses multiple pdf's for each pattern, so her patterns are availalbe in a zip file. You can use Winzip to unzip these and access the pdfs.

How do I get the PDF?

After your payment is complete, you will see a link in your order history. The link will also be in your order email.

How long do I have to download the file?

You have a week to download your file; however within that week you may only download the file 5 times. If you're having trouble, email me.

How many times can I access the file?

You may download the file 5 times in a week. If you're still having trouble, email me.

I lost/deleted my file. Can you resend it?

It is your responsibility to promptly download and save the file to your computer. Once you have downloaded and saved your item, the safekeeping of that file is up to you. We cannot provide new download links for lost or accidentally deleted files after your five download attempts have been made.

Be aware: bad things happen to good data. Hard drives crash. Husbands delete files. People forget to transfer files when they purchase new computers. It really stinks when this stuff happens. But as much as we love you and feel your pain, we can't be responsible for providing you with new files weeks, months, or years after your purchase. (OK, that may sound harsh, but think about it this way. If your dog chewed up a paper pattern, you wouldn't expect the manufacturer to provide a replacement, would you?)

Gift Certificates:

Gift certificates can be purchased online here

Have more questions? Always feel free to contact me! sales@lolapinkfabrics.com