We are proud to offer in-house certified BERNINA service and repairs by a BERNINA certified technician.
It is the goal of the Lola Pink BERNINA Service + Repair department to get your machine running smoothly and to keep it running smoothly as quickly as possible.
Proper maintenance can mean the difference between years of loving your machine or years of frustration. BERNINA recommends yearly clean, oil, services for all machines or approximately every 1 million stitches. This means if you are a power user, it's recommended to service your machine more frequently.
Why so frequently?
By opening up the covers, we are able to remove all the old oil and grease, clean all the lint and fuzz that accumulates in places you can't reach, and perform checks to make sure your machine is running according to BERNINA specifications.
What work is performed in a clean, oil, and service?
During every clean, oil, and service we remove the covers and clean out all lint, fuzz, needle bits, pins, and every other foreign object not meant to be behind the covers. We remove the old grease and oil and replace it with BERNINA oil and grease. We also perform all the service checks to make sure your machine is running smoothly. The clean, oil, and service we perform is a thorough cleaning and servicing of the machine.
Do you just service BERNINA machines?
For now, yes and I apologize to all our non-BERNINA customers who are asking. To ensure timely service and repair, we are only accepting BERNINA machines. We hope in the near future to open up to all brands but want to wait until we can provide exceptional service to other brands.
How much does it cost to Clean, Oil, and Service?
standard BERNINA sewing machine: $99.95
BERNINA 7-series machine: $124.95
BERNINA 8-series machine: $149.95
BERNINA embroidery module: +$50 to prices listed above
BERNINA overlock sergers: $99.95
BERNINA overlock + cover stitch combo sergers: $149.95
How much does it cost if my machine is not working and I need repairs?
We do not charge an upfront fee to repair machines. You'll just need to bring your machine in and we will assess the issue and give you an estimate for repairs. If you chose NOT to repair the machine, a $50 assessment fee will need to be paid; otherwise you would just pay the repair costs.
What is the warranty on repairs?
All work performed by Lola Pink comes with a 90-day warranty* on the work performed and on parts. (*Excludes work not performed by Lola Pink and parts not installed by us.)
How long do repairs take?
We like to get machines in and out as quickly as possible. A typical clean, oil, service with no major issues is usually completed within 3 days. If there are issues or parts are needed, the time frame increases but we still do everything we can to get it back to you timely.
If you are coming in from out of town or absolutely cannot be without your machine for a few days, call the shop and schedule an appointment (will depend on current workload and day). This would apply to a clean, oil, service with no issues only.
What do I need to bring with me?